Support | Maintenace | Tunning
Our solutions and SaaS are supported by a proven support team that provides tiered levels of support, solution and Saas object and ACM maintenance and ACM tuning to maximize your solution value and support your users.
Our goal: Enable our clients with total customer care and optimized performance
Leveraging a knowledge-based approach for each solution and SaaS, delivered or licensed by DataPrime, our team provides comprehensive multi-channel support for our clients.
Support
DataPrime provides ongoing tiered support services for our solutions and SaaS. Our services begin with a customer logged request via multiple channels. Customer requests are addressed by our team using SLAs defined with our clients. We use a knowledge base to provide immediate feedback and extend the knowledge base to fit client personalities and needs. We provide escalation for functional and technical experts, break-fix, and new development requests.
Maintenance & Tuning
DataPrime licenses world-class Analytic Component Modules (ACMs) and SaaS solutions that require ongoing maintenance to maximize outcomes. DataPrime evaluates, analyzes, and tunes objects and platforms using a defined change management process for environment progression and production changes to ensure we maximize the performance for our clients.
